Our team is always here to assist.
Common purchase queries answered
Orders and Shipping
Usually within five business days, including shipping. All orders received are processed at the same rate, typically in 1 – 2 business days from the date that the invoice for the order is paid. Shipping times can vary depending on destination and courier, but most orders will arrive at their destination in 2 – 4 business days. We always recommend giving us at least two weeks lead time to produce an order to limit the possibility of delays.
*PLEASE NOTE* The recent California Wild Fires may impact shipping times. Please allow for additional shipping times when placing orders.
Use the ‘My Account’ link located at the top of the web-page.
If you have already ordered, please contact us right away. Depending on how late you are in letter us know, we may not be able to change the shipping address on a completed order.
If you have an account, your default shipping address can be changed under ‘My Account.’
We send out status updates via email on the progress of your order.
We do not store payment information on file, unless requested by the customer. Some invoices will allow the customer to optionally save their payment card on file with SQUARE (our payment processor), but these payment cards are not saved on servers owned or accessible to Shasta Engraving – only the payment processor has access to the payment details. Cards saved on file will be used to automatically pay invoices on your account.
Yes, we charge sales tax. We are based in California (USA).
We do! That is, assuming your country is the United States of America.
Most likely, yes, but it depends on how much and what you are ordering.
If you need to swap an item
Returns and Exchanges
We understand that sometimes things just happen, so we will do everything we can to help you with any issues regarding your order. If you would like to make a return or an exchange, please be aware of the following policies:
- Returns and Exchanges are not accepted for personalized, engraved, or otherwise customized products.
- We do not offer returns, only exchanges.
- Returned items cannot be exchanged for cash.
- If your item was incorrectly produced, or, some error was produced during the production of your order, Shasta Engraving will accept all costs associated with sending you the correct item.
- If your item was incorrectly ordered (error was made by the customer during the ordering process), Shasta Engraving will use their discretion in determining an appropriate solution, but will be under NO OBLIGATION to process an exchange or provide reimbursement.
- All returns must be made within 30 days of order date.
- Customer is responsible for all shipping costs. Shipping costs are non-refundable.
Oh no! If you received the incorrect item, Shasta Engraving will send you a shipping label at our cost for you to return the item via mail. We will also expedite the processing on the corrected item to limit any possible delays.
Our shipping couriers offer insurance on most packages that should be plenty to cover any potential damage caused by UPS, USPS, or FedEx. If your item arrives damaged, please immediately take photos of the package as it arrived and contact us via email. Please make sure to include the photos as an attachment in your email.
If your return/exchange is accepted (please contact us first regarding any issues with your order), you will receive an email with a shipping label that can be printed and used to send the order back to us.
Email or Phone! We are open Seven Days a Week from 9 am – 5 pm and are here to answer any questions you may have.
530-776-0740 or firstname.lastname@example.org
Please contact us right away. Many products take more than one day to produce, so as long as you let us know before the item ships out it will not be a problem. Unfortunately, if your item has already been shipped to the incorrect address Shasta Engraving cannot accept responsibility for the package. At that point, we would recommend contacting those at the incorrect address or wait and hope that the order is returned. If an order is returned, the original customer will need to pay additional shipping to have the order sent to the correct address. We will not offer refunds, returns, or exchanges on orders correctly shipped to a wrong address.
After placing an order on our website we review each submission and then send out a digital invoice. Your order will not be processed until after the invoice is paid. You can both change or cancel your order at anytime prior to paying the invoice without penalty. Once the invoice is paid, we incur costs to stock inventory, print shipping labels, and customize the order with personalization and engraving. Therefore, we cannot change or cancel an order after the invoice has been paid.
We do not currently have a system that allows for pre-orders. However, if you are wanting to purchase an item that is listed as ‘out-of’stock’ simply send us an email or give us a call to setup a special order.
530-776-0740 or email@example.com