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adam@shastaengraving.com

FAQ

Can you engrave my item(s) or do you only engrave items that you sell?

As we move to an online-only business model we have made the decision to limit customer supplied item engravings. We are consistently updating our product offerings on our website and encourage customers to view our catalog of products before purchasing their own items if they would like the item to be engraved. You can always contact Adam at adam@shastaengraving.com to inquire about your items. If we choose to accept the order we may be able to coordinate a pick up if shipping would be too expensive. But, please be aware that our current workspace does not allow for customer visits or drop offs. If a pick up is unavailable, you will need to ship your items to us for us to engrave them.

Can I get a 30-day invoice instead of paying online?

No, we are no longer giving 30-day terms on invoices. All orders will receive a digital invoice after placing the order online. We will not process the order until after the invoice has been paid. Invoices can be paid online using the link provided in the emailed invoice by a credit/debit card.

How will I get my order?

We are currently shipping all orders by UPS, USPS, or FedEx. Depending on when you need your order, we may choose one courier over another. We also offer free shipping on orders over $100.

How do I pay for my order?

After placing your order online, we will review the details and email you an invoice that can be paid online using a debit/credit card. Please note that this invoice must be paid before we can start processing your order.

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